Effective Date: Aug 1, 2025

Janus Concepts Inc., operating under the trade name IT-DEPT ("IT-DEPT", "we", "our", or "us"), is committed to protecting the privacy and security of the personal information entrusted to us by our clients, business partners, website visitors, and prospective customers.
As a provider of Managed IT Services, Operational Technology (OT), Internet of Things (IoT), cybersecurity, automation, and consulting services, we understand the importance of safeguarding both personal and business information. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use our website or engage our services.


Contact Information

Janus Concepts Inc. (IT-DEPT)
18 King Street East, Suite 1400
Toronto, Ontario, Canada
Phone: 647-792-9073
Privacy Officer: Ellis V.

Questions regarding this Privacy Policy or our privacy practices may be directed to our Privacy Officer using the contact information available on our website.


Information We Collect
Depending on the services provided, we may collect the following categories of information.
Information You Provide

• Name

• Company name

• Job title

• Email address

• Telephone number

• Business address

• Billing information

• Service requests

• Communications with our staff

• Support tickets

• Information submitted through contact forms
   

Information Collected Automatically
When visiting our website, we may collect:

• IP address

• Browser type

• Device information

• Operating system

• Referring website

• Date and time of visits

• Pages viewed

• Website interaction data

• Cookies and similar technologies
   

Technical Information Collected During Service Delivery
As part of providing managed technology services, we may collect or access technical information including:

• Device names and identifiers

• Asset inventories

• Network topology

• IP addresses

• Firewall and switch configurations

• Server and workstation information

• System event logs

• Security logs

• Endpoint health information

• Software inventories

• Backup status

• Monitoring alerts

• Patch management information

• Authentication logs

• Microsoft 365 or cloud service configuration data

• OT, IoT, and industrial automation device configuration and status information
   

This information is collected solely for operating, maintaining, securing, monitoring, and supporting the environments entrusted to us.
We do not access or review client data except where necessary to deliver contracted services or when authorized by the client.

Remote Monitoring and Management (RMM)
As part of our Managed Services, IT-DEPT may deploy Remote Monitoring and Management (RMM) software and other management tools on client-owned systems.
These tools may:

• Monitor system health

• Collect hardware and software inventory

• Detect security threats

• Deploy software updates

• Perform maintenance tasks

• Generate alerts

• Provide secure remote support

• Maintain backup status

• Audit security configurations
   

These tools operate only within the scope of the services authorized by our clients.


How We Use Information
We use information to:

• Provide managed IT, OT, IoT, automation, cybersecurity, and consulting services

• Respond to inquiries

• Deliver technical support

• Monitor system health and availability

• Protect client systems from security threats

• Process invoices and payments

• Improve our services

• Maintain business records

• Comply with legal obligations

• Communicate service updates

• Send marketing communications where permitted by law or where consent has been provided
   

Cookies and Analytics
Our website may use cookies and analytics technologies to:

• Improve website functionality

• Understand website usage

• Remember visitor preferences

• Measure website performance

• Improve user experience
   

You may disable cookies through your browser settings, although some website functionality may be affected.
Compliance with Canadian Privacy Laws
IT-DEPT operates in accordance with the principles of Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy legislation.

Where electronic marketing communications are sent, we strive to comply with the requirements of Canada's Anti-Spam Legislation (CASL), including obtaining consent where required and providing recipients with the ability to unsubscribe.

Consent
By using our website or engaging our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy, except where applicable law requires separate or explicit consent.
Consent may be withdrawn at any time, subject to legal, contractual, or operational obligations.

Disclosure of Information
We do not sell personal information.
Information may be shared with trusted third parties only when necessary to provide our services or comply with legal obligations.

Examples include:

• Cloud service providers

• Data hosting providers

• Security monitoring providers

• Software vendors

• Payment processors

• Professional advisors

• Government or regulatory authorities where required by law
   

All service providers are expected to implement reasonable safeguards to protect information entrusted to them.
Technology Partners and Service Providers
To deliver our services, IT-DEPT may utilize industry-leading technology platforms and cloud providers.
Depending on the services provided, these may include providers such as:

• Microsoft (Microsoft 365, Azure)

• Google (Google Workspace)

• Amazon Web Services (AWS)

• Huntress

• SentinelOne

• ConnectWise

• NinjaOne

• Ubiquiti

• Fortinet

• Cisco

• VMware

• Veeam

• Cloudflare
   

This list may change over time as technologies evolve.
We select vendors based on their security practices, reliability, and suitability for delivering professional technology services.
International Processing

Some of our technology partners store or process information outside of Canada.
Where this occurs, information may become subject to the laws of the jurisdiction in which it is processed.
IT-DEPT takes reasonable steps to ensure that service providers implement appropriate security and privacy safeguards consistent with industry best practices.

Security Measures
Protecting client information is fundamental to our business.
We employ administrative, technical, and physical safeguards appropriate to the sensitivity of the information we manage.
These safeguards may include:

• Encryption of data in transit and, where appropriate, at rest

• Multi-factor authentication

• Role-based access controls

• Security monitoring

• Endpoint protection

• Network segmentation

• Regular software updates

• Vulnerability management

• Security awareness training

• Confidentiality agreements

• Secure password management

• Backup and disaster recovery procedures
   

Although no security system is completely immune from risk, we continually evaluate and improve our security practices.
Cybersecurity Incident Response
IT-DEPT maintains internal procedures for responding to cybersecurity incidents affecting our systems or client environments.
Where required by applicable law or contractual obligation, we will notify affected clients of security incidents involving personal information as soon as reasonably practicable after becoming aware of the incident and completing an initial assessment.
We maintain procedures designed to:

• Detect security events

• Contain threats

• Investigate incidents

• Restore affected systems

• Document incidents

• Improve future prevention measures
   

Data Retention
We retain information only for as long as necessary to:

• Deliver contracted services

• Meet legal obligations

• Maintain accounting records

• Resolve disputes

• Enforce agreements

• Support disaster recovery requirements

When information is no longer required, it is securely destroyed, deleted, or anonymized where appropriate.

Your Privacy Rights
Subject to applicable law, individuals may request:

• Access to personal information

• Correction of inaccurate information

• Withdrawal of consent where applicable

• Information regarding how personal information is used

• Deletion where legally permissible

We will respond to requests within a reasonable timeframe and in accordance with applicable legislation.

Third-Party Websites
Our website may contain links to external websites. IT-DEPT is not responsible for the privacy practices, security, or content of third-party websites.
Children's Privacy
Our services are intended for businesses, organizations, and professional users. We do not knowingly collect personal information from children under the age of 13.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technology.
The revised version will be posted on this website with an updated Effective Date.
Continued use of our website or services after changes are posted constitutes acceptance of the revised Privacy Policy.

Contact
Privacy Officer
Ellis V.
Janus Concepts Inc. (IT-DEPT)
18 King Street East, Suite 1400
Toronto, Ontario, Canada
Phone: 647-792-9073

Questions, concerns, or requests regarding privacy or the handling of personal information may be directed to our Privacy Officer. We are committed to responding promptly and in accordance with applicable privacy legislation.